Privacy Policy
bannzai (the "Provider") establishes this Privacy Policy (this "Policy") regarding the handling of user information, including personal information, of users of the service "Signalarm" (the "Service") provided by the Provider.
User Information Collected and Collection Methods
In this Policy, "user information" means information relating to the identification of users, behavioral history on communication services, and other information generated or accumulated in relation to users or their devices, which the Provider collects in accordance with this Policy.
Information Collected by the Provider
In order to deliver requests sent from external services to the user's device and register alarms, the Service collects and stores the following information on the Provider's servers (Firebase / Google Cloud provided by Google LLC; data is stored in a region in Japan).
- Account identifier: An anonymous user ID automatically issued when the app is first launched, or the user ID of the account when Sign in with Apple is linked. When Sign in with Apple is linked, the only information received from Apple Inc. is the Apple user identifier; the email address and name are neither requested nor stored
- API Token: A token issued by the user to call the Service from external services. Only a hashed value is stored on the Provider's servers
- Device information: The device token required to deliver push notifications, the device type, the OS version, and the app version, and a Firebase App Check token used to verify that requests originate from this app
- Alarm requests: The date and time, title, and sender identifier of alarms sent from external services, and the results of delivery and registration. Alarm titles include text set by the user or by an external service linked by the user. This information is automatically deleted 30 days after transmission
- Inquiry information: The contact information and content of an inquiry when a user makes an inquiry by email or from within the app. For inquiries sent from within the app, the Provider receives the reply-to email address, the inquiry type and content, the account identifier, and the app version, and forwards them to the Provider's workspace on Slack, provided by Slack Technologies, LLC, so that the Provider can review them. Inquiries stored on the Provider's servers are automatically deleted one year after receipt. The content forwarded to Slack is retained on Slack according to the retention settings of the Provider's workspace
Information Collected by External Services
The Service uses RevenueCat, provided by RevenueCat, Inc., to manage purchase status of paid services and to process payments. RevenueCat collects purchase information (such as purchased products, purchase date and time, and the account identifier of the Service). The collected information is managed in accordance with the privacy policy of RevenueCat, Inc. (https://www.revenuecat.com/privacy).
For the authentication that lets multiple iPhones be used under a single account (required when purchasing paid services and optional otherwise), the Service uses Sign in with Apple provided by Apple Inc. As described above, the only information received from Apple Inc. when linking is the Apple user identifier. Apple Inc. handles information in accordance with Apple's privacy policy (https://www.apple.com/legal/privacy/).
The Service uses Firebase Crashlytics, provided by Google LLC, to detect and fix defects in the app. When the app terminates abnormally, Firebase Crashlytics collects a record of the processing at the time of the crash (stack trace), the state of the app, the device type, the OS version, the app version, and similar information. The account identifier of the Service is not sent. Google LLC handles information in accordance with Firebase's privacy and security description (https://firebase.google.com/support/privacy).
The Service uses the Apple Push Notification service of Apple Inc. and Firebase Cloud Messaging of Google LLC to deliver push notifications. Payments for in-app purchases are processed by Apple Inc. The Provider does not obtain payment information such as credit card details.
Information Not Collected by the Provider
The Service does not collect the advertising identifier (IDFA), location information, contacts, photos, or other data on your device. The Service does not use any SDK for analyzing app usage.
Purposes of Use
The specific purposes of use of user information are as follows:
- To deliver requests from external services to the user's device and to register, update, and cancel alarms
- To authenticate API Tokens, prevent unauthorized use, and determine limits on the number of uses (such as the limits of the free plan)
- To identify and authenticate the user's account (including combining multiple iPhones into a single account through Sign in with Apple)
- To provide, maintain, protect, and improve the Service, including confirming and restoring purchase status of paid services
- To detect and fix defects such as abnormal termination of the app
- To provide information about the Service and respond to inquiries
- To respond to acts that violate the Provider's terms, policies, or other rules regarding the Service
- To notify users of changes to the terms and other rules regarding the Service
Provision to Third Parties
The Provider will not provide personal information among user information to third parties (including those located outside Japan) without obtaining the user's prior consent. However, this does not apply in the following cases where provision to third parties (including those located outside Japan) is necessary:
- Where the Provider entrusts all or part of the handling of personal information to the extent necessary to achieve the purposes of use (including entrustment to Google LLC, Apple Inc., RevenueCat, Inc., and Slack Technologies, LLC as described above)
- Where personal information is provided in connection with the succession of business due to a merger or other reasons
- Where it is necessary to cooperate with a national government agency, a local government, or a party entrusted by them in executing affairs prescribed by laws and regulations, and obtaining the user's consent is likely to impede the execution of such affairs
- Other cases permitted by the Act on the Protection of Personal Information of Japan (the "Personal Information Protection Act") or other laws and regulations
Disclosure, Correction, Suspension of Use, and Deletion of Personal Information
When the Provider is requested by a user to disclose, correct, suspend the use of, or delete personal information based on the provisions of the Personal Information Protection Act, the Provider will respond without delay after confirming that the request is made by the user themselves (if such personal information does not exist, the Provider will notify the user to that effect). However, this does not apply where the Provider is not obligated to do so under the Personal Information Protection Act or other laws and regulations.
You can delete your account from the settings screen in the app. When you delete your account, your account identifier, API Tokens, device information, and the history of alarm requests are deleted from the Provider's servers. If Sign in with Apple is linked, you are asked to authenticate with Sign in with Apple before deletion, and after authentication the Apple token is revoked before the account is deleted. For details of the procedure, see "How to Delete Your Account and Data".
Contact
For opinions, questions, complaints, and other inquiries regarding the handling of user information, please contact:
Changes to This Privacy Policy
The Provider will change this Policy as necessary. However, in the case of changes to this Policy that require the user's consent under laws and regulations, the changed Policy will apply only to users who have consented to the changes in the manner prescribed by the Provider. When changing this Policy, the Provider will announce the effective date and content of the changed Policy by displaying it in the app or by other appropriate means, or will notify users.